COMMISSIONED ORIGINAL FINE ART:
Please convo me directly with commissioned painting inquiries. I'd be happy to discuss options, quote, and set up a custom listing to meet your unique needs.
Do you see a product you love, but you'd would like a different design, or you'd like to add a custom quote? Please convo me with your ideas. A nominal customization fee will apply.
PLEASE NOTE: I am personally located in Canada, but ALL of my made-to-order home decor and tech device cases are made and shipped from the USA.
PAYMENT METHODS: I accept Paypal, Direct Checkout (Credit Cards, Debit Cards) and Etsy Gift cards currently.
*Payment is required at the time of purchase, and items purchased will only be created and shipped when funds clear.
CANCELLATION POLICY: Cancellation requests will be reviewed on a case-by-case basis, and must be requested within 6 hours of placing the order to be considered. Once a home decor or tech device order has been processed with my manufacturer, cancellations are not possible.
TAXES: Applicable taxes will be applied to orders placed by Canadian customers. Rates vary by province.
PACKAGING - ORIGINAL PAINTINGS
I personally wrap all original paintings to ensure your new fine art piece arrives in perfect condition. Each work is wrapped in bubble wrap and is either lined with cardboard or placed into a standard postal bubble wrap package.
SHIPPING INSURANCE & EXPEDITED SHIPPING
Often available upon custom request for an extra cost. To purchase insurance or expedited shipping, please let me know BEFORE placing your order.
PACKAGING - HOME DECOR AND TECH CASES
All decor/tech device case products are shipped directly from my manufacturers, & are packaged to ensure safe delivery of the products. Packaging varies based on product type. Please contact me with any questions.
Rates vary by product and shipping destination. If your country is not specifically listed, it falls under "Everywhere Else" category and I will refund any cost overage/difference from the actual price to ship to your location. Shipping costs reflect USPS or FedEx shipping rates plus the cost of shipping materials.
Shipping time estimates are indicated in each listing. Shipping times differ based on product type and destination. I am not responsible for customs delays. All shipping times are best estimates and may vary slightly.
IMPORTANT - CUSTOMS/ BORDER CHARGES:
Any costs incurred by borders and customs charged on the shipment of items are the sole responsibility of the Buyer.
But please contact me if you have any problems with your order.
ORIGINAL ART RETURNS/REFUNDS - IF DAMAGED: If original art is damaged in the process of shipping it to you, please contact me IMMEDIATELY WITHIN 3 DAYS of receipt to arrange a return of the piece and a resolution to the situation. I will either re-create the damaged piece for you as close to the original as possible, or will provide a refund. But, as I package my items carefully, this has never been an issue.
PILLOW COVERS, HOME DECOR and TECH DEVICE CASES:
AKA. MADE-TO-ORDER and/or CUSTOM ITEMS
PLEASE NOTE - Colors in designs/products may appear different on your monitor, depending on your computer's color settings. Please contact Ebi Emporium PRIOR to purchasing, if you have questions about the colors in a design. Also, it's always a good idea to look at the product on a different computer to compare colors, if possible, and get a clear idea of the colors in the product.
ALL HOME DECOR AND TECH CASES ARE MADE-TO-ORDER and are non-returnable/non-refundable. They are not kept in stock, but rather, are custom-made especially for each customer upon order.
If you receive a damaged item, please contact me within 3 DAYS of receiving the item, along with a clear photo of the damaged item, and I will work with you to have another exact item created and sent to you as a replacement. The replacement will be the same size/design as originally ordered - Refunds are not given for custom/made-to-order items. You may be required to send the defective/incorrect item back to us, at the discretion of Ebi Emporium's manufacturers. Shipping costs are non-refundable.
TRACKING AND CONFIRMATION: I prefer to ship using methods that offer tracking and delivery confirmation whenever possible for local US-based orders. This service is not included for International customers. For US-based customers, tracking information is available upon request.
*All original paintings are from a smoke-free home. However, I have 2 cats, whom I lovingly call my "fur babies" and simply adore. Please be aware that any original paintings you receive have been in a cat-inhabited household prior to shipping.
*All made-to-order items (home decor and tech device cases) are made in a warehouse and shipped directly from there to my customers.